FAQ's
You have the right to return your order within 14 days of receiving it, in line with EU consumer law. To be eligible, the item must be unused, unwashed, and in its original condition, with all hygiene seals (such as the bundle ties) still fully intact, once a seal has been broken, the item can no longer be returned or exchanged, as our hair products are classified as hygiene-sensitive items.
To start a return, please email us at info@bogahaus.com.
Yes! We ship worldwide, so no matter where you're located, you can enjoy our products. Delivery typically takes 1-2 weeks, and all orders are shipped via express courier with signature confirmation for extra security.
Your order will typically arrive within 1-2 weeks, depending on your location. All orders are shipped via express courier with signature confirmation, so you can track your package every step of the way.
You can reach us anytime at info@bogahaus.com, we typically respond within 24 hours.
